Privacy Policy

1. Information We Collect

We collect information you provide directly, such as:

• Account information: name, email address, and password (hashed)
• Contact details: phone number (optional)
• Transaction data: orders, payment references, and purchase history
• Communications: messages you send through our support chat

We also collect technical data automatically, including IP address, browser type, device information, and pages visited, to improve our service and detect fraud.

2. How We Use Your Information

Your data is used to:

• Process and fulfill your orders
• Send order confirmations, delivery notifications, and support replies
• Manage your account and subscription services
• Prevent fraud and enforce our security policies
• Improve platform features and user experience
• Comply with legal obligations

We do not sell your personal data to third parties. We do not use your data for unsolicited marketing without your explicit consent.

3. Data Security

We implement industry-standard security measures to protect your data:

• All sensitive data (game keys, subscription credentials) is encrypted at rest using AES-256-GCM
• Passwords are hashed using bcrypt and never stored in plain text
• All communication is secured over HTTPS/TLS
• Access tokens expire after 15 minutes; refresh tokens are stored in HttpOnly cookies
• Rate limiting and Cloudflare WAF protect against brute-force attacks

4. Cookies

We use cookies to maintain your session (HttpOnly refresh token cookie) and to remember your preferences (language, currency). We do not use third-party advertising cookies. You may disable cookies in your browser settings, but this may prevent you from signing in.

5. Data Retention

We retain your account data for as long as your account is active. Order records are kept for a minimum of 3 years for accounting and legal compliance. You may request deletion of your account and associated data at any time through your account settings.

6. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact our support team through the order chat or via email at support@nogeek.store.