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Refund Policy
Last updated: March 22, 2026
Important Notice
All digital products sold on NoGeek are delivered electronically. Due to the nature of digital goods, all sales are final once a product key or credential has been delivered to your account.
We understand that issues can arise, and we are committed to resolving them fairly. Please read this policy carefully before making a purchase.
1. General Policy — Digital Products Are Non-Refundable
Because digital products (game keys, gift cards, subscription credentials) are delivered instantly and cannot be "returned" once revealed or used, we do not offer refunds as a standard policy. This is consistent with the practices of major digital product marketplaces.
By completing a purchase, you acknowledge and accept that:
- The product was described accurately at the time of purchase
- Digital goods cannot be returned or exchanged once delivered
- You are responsible for ensuring the product is compatible with your region and platform
2. Eligible Refund Situations
Exceptions are made in the following cases. You may be eligible for a refund, replacement, or account credit if:
Defective or Invalid Key
The product key or gift card code is invalid, already used, or does not activate as described. You must report this within 72 hours of delivery with evidence (screenshot of the error).
Non-Delivery
Your order was marked as Completed but the key or credential does not appear in your dashboard. Contact support immediately through the order chat.
Duplicate Charge
You were charged multiple times for the same order due to a payment processing error. Provide the payment references for both charges.
Wrong Product Delivered
You received a product that is materially different from what was listed (e.g., wrong region, wrong denomination, wrong platform).
3. Non-Eligible Situations
We cannot process refunds in the following cases:
- You changed your mind after receiving the product
- The key was revealed and then lost due to user error
- The product was purchased for the wrong region and you were informed of regional restrictions
- A third-party platform (Steam, PSN, Xbox, Netflix, etc.) banned your account
- Subscription accounts are affected by changes in third-party service policies
- The request is made more than 72 hours after product delivery
- The product was purchased at a discounted or promotional price with explicit "no-refund" notice
4. How to Request a Refund
To initiate a refund request:
- Go to your order in the dashboard (My Orders)
- Open the order chat and send a message describing the issue
- Attach any relevant screenshots or evidence
- Our support team will respond within 24 hours
Alternatively, contact us directly at support@nogeek.store.
5. Resolution Methods
Depending on the situation, approved cases may be resolved through:
- Replacement: A new valid key or credential is provided at no extra cost
- Store credit: Equivalent value added to your NoGeek account balance
- Full refund: Refunded to your original payment method — processing time depends on your mobile operator (typically 1-3 business days)
6. Subscription Services
Subscription services (Netflix, Spotify, etc.) are provided through shared or individual accounts. If there is an issue with your subscription access:
- Report login failures immediately through the order chat
- We will attempt to restore access within 24-48 hours at no charge
- If access cannot be restored, we will provide an equivalent replacement or store credit
- We do not refund for subscription periods during which the service was partially inaccessible unless the outage exceeded 7 days
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